GHMC: Register complaints through call center
Hyderabad- The Greater Hyderabad Municipal Corporation (GHMC) will now resolve all problems related to civic issues through a 24 hour call center.
This announcement will also make concerned officials responsible to solve grievances. This call center handled by a private professional agency is functional from January 1, 2013 midnight. To get in touch with this call center, one has to dial 153304 from any mobile and landlines irrespective of the service provider.
The call is set up to deal with almost 4,000 complaints a day which will be increased further according to the number of calls. The complaint will be registered through a complaint number. This number will be issued via Short Message Service (SMS) to the caller and then it will be forwarded to the concerned official through another SMS.
From past six months many trails were held in this regard. If the problem is not solved within a given period of time then it is further forwarded to the next level. The functioning of the call center will be monitored by Mayor and Commissioner of Hyderabad. When the problem is solved, feedback from complainant will also be taken to know his satisfaction level.
Greater Hyderabad Municipal Corporation (GHMC) can now also deal with the bank overdraft issue. Mayor has assured to serve better in 2013 with ample amount of revenue collected through property tax collection, trade license renewal and others.
A amount of Rs.100 crore is fixed to be spent in each of the five zones in 2013. North, south and east zones will also be renovated like the central and west zones for bio diversity summit. It includes improving the main roads, footpaths, drains etc.
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