DLF resident’s helpline gets positive response
Gurgaon- Over the past one month, DLF, the private developer has been conducting a pilot project which is helping the residents to file their complaints at the company’s call center concerning the maintenance and security issues. There are about five telephone numbers operating on this drive.
Residents from the city Phase 1,2,3 and 4 will have an easy access to the service which is outsourced to a Delhi-based vendor. Customer care executives are appointed to hear the resident’s plea. A precise IVR (Interactive Voice Response) number has been allotted.
Once a resident registers a complaint, an automated SMS will be received by the maintenance in-charge based on the type of the complaint. However, the complaint will be acted upon within 48 hours by DLF.
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conducting a pilot project, DLF, five telephone numbers, Gurgaon, IVR (Interactive Voice Response), maintenance and security issues, private developer
