GHMC launches programme to solve grievances
Hyderabad- The Greater Hyderabad Municipal Corporation (GHMC) commissioner has called for a meeting to streamline the functioning of the town planning, health and sanitation and the engineering departments.
GHMC started a new call center (153304) to solve all civic issue related problems of the citizens. But they failed to resolve many of them within the stipulated time of 48 hrs. The call center received on average 500 problems a day. The complaints were registered through a complaint number. This number was received via Short Message Service (SMS) to the caller and then forwarded to the concerned official through another SMS. If the problem is not solved within a given period of time then it is further forwarded to the next level.
GHMC launched a programme named “Praja Vani ” (People’s voice) at their head office in Hyderabad city. In this programme citizens can interact with commissioner and other senior officers and discuss their grievances. This programme will be held every Monday between 10 a.m to 1 p.m.
Commissioner requested the citizens to take full advantage of this programme. Complaint must be first registered at zone or circle level to Zonal Commissioners and Deputy Commissioners. If the grievances are not resolved at that level, then they can report at head office.
During the “Praja Vani” programme, around 20 odd complaints were registered while zonal offices received 104 more complaints.For every complaint, a receipt will be generated with the number. These unsolved and computerized complaints will have weekly review which will check for the explanation and solution provided.
GHMC commissioner explained the aim behind this meeting. Since many senior officials have their meetings lined up in whole week, thus a day is earmarked with a specific time for this programme. He said that this meeting will help the citizens to directly interact with all officials of their respective departments. It will also be made sure that senior officials in the Secretariat and other government departments are present in that meeting.
The call center became functional on January 1, 2013. Till now 4,104 complaints have been registered, among which 68 percent of problems were resolved. Around 1,310 complaints are pending to be resolved. GHMC call center received many complaints like abnormal increase of property tax (30 pending), garbage lifting (248), engineering works (600) like road works, storm water drains besides town planning (165) about encroachments and unauthorized constructions plus street lighting.
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