Citizens disappointed with mobile water tanker secret pin
Hyderabad- The city’s latest initiation of the secret pin for delivering mobile water tankers have disappointed many working couples and singles.
The secret pin in Hyderabad city was introduced by the Hyderabad Metropolitan Water Supply and Sewerage Board. There were complaints by the residents that except maid servants there are usually no one at home. Servants find it difficult to remember the given secret pin number for the tank driver.
In a recent survey conducted by the HMWS&SB, it was revealed that large number of residents were unhappy with the secret pin number system. There were only 267 who actually followed the pin number system and the rest of them insisted that the pin number system should be removed.
According to the managing director of HMWS&SB, the pin number system will not be removed and instead it will help in tracking the misuse of water tanker by the drivers and will help them deliver the water on the current address.
He also explained the pin system and stated that when a tanker is booked on the Metro Customer Care, the caller will be provided with a token number along with a secret pin number. Once the water is delivered, the customer will disclose the secret pin number to the driver.
Once the secret pin number is submitted by the driver at the filling station as tallied in the computer, a refill is allowed. This process does not allow the driver to use the tanker for commercial areas which is meant for residential purposes. It is mandatory that the tanker is delivered only at the customer’s doorstep.
Also in a recent rule passed by the Hyderabad Water Board, they will not supply water through mobile water tankers for houses without tap connections. This further becomes more difficult for people living in areas without piped drinking water as they will have to shell out an additional amount for the water tank services.
Complaints by the residents state that people taking tanker bookings refuse to deliver water tanks in areas without tap connections. In another incident a water tanker delivered in an area without a tap connection compelled the residents to pay an additional amount of Rs. 515 and not Rs. 400 which is the actual amount.
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